Frequently Asked Questions

PayPay is a digital and interactive platform, usable on mobile phones, that allows payments via QR Code, money transfers and receiving, bank balance checks and linking to a digital wallet.

Anyone with a bank account registered in Angola can use PayPay. Transactions are confirmed as long as you have sufficient funds in your registered bank account or app wallet.

Yes. Security is guaranteed by our team of IT engineers and supported by the app's main provider. System maintenance and updates are equally assured. Physical and logical security of cryptographic products meets the company's relevant security requirements.

Currently the platform is available on smartphones only. We will soon make a web version available for use on your computer.

Currently the platform is only available in Angola, but we are interested in expanding to other countries soon.

Yes, PayPay is regulated by the BNA under registration number 420 – Conectando Sociedade Prestadora de serviços de pagamentos, LDA.

After downloading the app on your phone (via Google or Apple Store), tap 'Create account' and start the individual user registration process.

Make sure the number has 9 digits and is a valid Angolan number. If the issue persists, contact the customer support line.

Make sure you are downloading the correct app (via Google or Apple Store). If the issue persists, contact our support line.

When entering your name, do so without accents. The name used on the platform should match the name on your ID. Reset your password. If it persists, contact customer support.

Click on the 'Queries' menu and then on the operation you want to see in detail.

Click on the account number. The [Unlink] option will appear. Click on it, enter your payment code and the removal will be complete.

PayPay is partnered with all national commercial banks in Angola.

The maximum amount you can hold in your PayPay wallet is 200,000 kwanzas.

The maximum value supported by the PayPay wallet is 200,000 kwanzas.

Transfers from the main account to the digital wallet are free.

Transfers made to the digital wallet are reflected instantly.

Check that you sent to the right person. If in doubt, contact the customer support line.

The maximum daily transfer amount is 200,000 kwanzas.

Money sent via PayPay will appear in your wallet instantly.

Click 'Withdraw', enter the amount and confirm.

Yes, the maximum amount for a single withdrawal is 49,999.00 AOA.

Allow a maximum of two (2) hours for the amount to reach your bank account.